Product Management for Wholesale Distribution

Support

Exceed Your Customers’ Expectations

Does your support team have a 360-degree view of each customer?
Can you use support data to inform and improve your products and services?

NetSuite offers self-service support solutions to your customers while empowering your team to meet customer needs with detailed case management, efficient returns, and tracking for field services.

Case Management

  • Empower your support team with a full view of each customer.
  • Escalate customer tickets.
  • Track product defects as you support customer returns.
  • Schedule and dispatch field technicians.
  • Bill field services by T&M, fixed cost or warranty.

Customer Self-Service

  • Offer a comprehensive self-service customer portal.
  • Provide access to orders for tracking and management.
  • Deliver knowledge base content and FAQ.
  • Reduce support time through self-service efforts.

Business Impact

Product Issues

Uncover problem areas through real-time support visibility.

Product Support Costs

Reduce support overhead with self-service options.

Cost to Close

Analyze your support operations to maximize efficiency.