NetSuite Customer relationship management CRM

Gain Insight Into Your Customers with NetSuite CRM

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NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution that distribute a real-time, 360-degree view of your customers. NetSuite CRM implements a smooth flow of information across the entire customer lifecycle—from start all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support.

In addition to offering long-established CRM capabilities such as SFA, customer service management and marketing automation, it delivers quotes, order management, commissions, sales forecasting and integrated ecommerce potential.

Custom men’s clothier Alton Lane scales

fast and stays flexible with NetSuite CRM


Today’s successful companies adapt to their customer’s needs. Where possible, they have replaced manual processes with automated ones to improve responsiveness. NetSuite Customer Relationship Management (CRM) delivers powerful capabilities all in a single cloud solution, including sales force automation, marketing automation, and customer service and support. NetSuite CRM also includes powerful sales performance management, order management and partner management seamlessly integrated with your NetSuite ERP and ecommerce investments.

Better Organization

Helps you handle global sales and services organizations.

360-degree view

Heighten productivity across the institution with a 360-degree view of customers.

Improves sales

Boosts sales through estimating, upsell and commission management and more.


lead-to-cash processes


Customer Service and Support

Provide the customer service center with a
360-degree customer view.

Marketing Automation

Automate multi-channel marketing campaigns to align with sales efforts.



Connect with NetSuite’s eCommerce solution to create a single system of record for customer, activity, and transaction data.


Partner Relationship Management

Fully control every element of the
partnering process.


Access real-time business information on
mobile devices.

Sales Force Automation

Equip sales with real-time access to prospect,
customer, opportunity and order records.

Reporting and Analytics

Real-time dashboards deliver customizable, role based reports to sales, marketing and service teams.

Sales Forecasting and Quota Management

Build reliability, predictability and trust into the
sales process.

Upsell, Quote and Order Management

Easily convert quotes into approved sales orders and automatically process with back-end financials.

Redefine Your Customer Relationships Management

We’re easily reachable.