Career

Career
We’re pleased to inform that we have a job opening available in iDynamics!
Come be a part of our vibrant and diverse team
Software Support Executive
Job Descriptions :
- Providing customer service/ application support via telephone, remote assistance and email
- Handle incoming calls from end users and perform first contact resolution (first time fix)
- Handle software updates, installation and migration tasks
- Ensure logged in tickets are solved within the time frame
- Assist with fieldwork if requested
- Handle and solve IT technical issue
Requirements :
- Minimum Required Language(s): English and Bahasa Malaysia
- Possess Diploma/ Degree in IT / Accounting
- Good knowledge of software services and solutions
- Excellent communication skill both written and verbal
- Able to work with minimum supervision, self driven and result oriented
- In house training will be provided
- Ability to provide end users with highest quality of service at all times
- Ability to meet deadlines
- Ability to proactively communicate problems with supervisors as they become known
- Ability to build rapports with clients over the phone/ email
- Ability to learn and support new applications
Inside Sales Executive
Job Descriptions :
- Liaise with customers and internal teams to support sales enquiries/issues.
- Prepare quotations in a timely manner to customers.
- Prepare monthly sales enquiries summary reports for follow-up to secure new orders and for management planning.
- Perform monthly analysis to measure customers responsiveness and hit-rate for improvement to drive business growth.
- Perform cold calling to potential customers to promote & acquire new enquiries to drive business growth.
- Support other sales duties as assigned by management.
- Initiating telephone and email contact with potential prospects from lead generation lists; cold calling as needed.
- Effectively articulates the value proposition associated with IT Solutions or Hardware
- Responsible for selling a defined set of products and services.
- Identifies customer needs/requirements, and recommends the appropriate products and solutions.
- Recommends business solutions considering customer needs
- Set meetings with prospective clients
Requirements :
- Min. Diploma in Sales & Marketing / Business Studies or equivalent
- Min. 2 years sales/marketing-related industry required.
- Experience in inside sales experience-sales pricing/quotation & data analysis.
- Experience in tele-marketing/call centre will be advantageous
- Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
- Meticulous with a keen eye for details.
- Strong computer skills, including Microsoft Office Suite (Word, Powerpoint, Excel & Outlook) and CRM/Salesforce experience preferred
- Comfortable making cold calls and confident in talking to new people
- Knowledge of sales process from initiation to close
- Ability to work independently or as an active member of a team
Software Developer
Job Descriptions :
- Develop and maintain software according to requirements and specifications.
- Deliver software within agreed upon delivery timelines
- Participate in software requirements meeting
- Ability to work under pressure to meet the deadlines
- Debugging and testing software
Requirements :
- Posses Degree in IT or Equivalent
- Min. 2 years in related field
- Good knowledge of software services and solutions
- Strong understanding and familiarity with Javascript ES6 and above
- Good with Backend Technologies such as Node & Express, RESTful API, MS SQL Database
- Good with Frontend Technologies such as React & React Native
- Good with HTML, CSS and C#
- Strong understanding and familiarity Git versioning tools
- Experienced with Microsoft Azure
- Experienced with Autocount customization
Marketing Executive
Job Descriptions :
- Publish Company news and article on Company Website and other social media platform to develop brand awareness
- Maintain and manage company website, departmental emails and social media platform
- Graphic design skill needed to develop innovative content including audio, video and graphic
- Lead, plan, manage and ensure proper execution of marketing campaigns for B2B and B2C
- Organize successful roadshow and seminars for brand awareness
- Any other ad-hoc assignements as and when requ9ired by the Management
Requirements :
- Min. 2-3 years in Marketing field
- Fluent in English and Mandarin
- Experience in maintaining social media platform, article editing and graphic design will be added advantage
- Basic knowledge in videos shooting skill will be an added advantage
- Fresh graduates or junior executive specialized in Arts/ Creative/ Graphic Design are encouraged to apply
- Good knowledge of software services and solutions
APPLY NOW!
You can send your CV/Resume to us at career@ilearn.com.my